4 Messages
Time to Switch promotion
I switched to Xfinity mobile on 3/13. The big reason was the time to switch promotion for the 3 lines I was bringing over from Verizon. The Xfinity representative put me on hold and went to ask about the credit because I still had a balance on the three lines.
She then came back and said we could receive up to $200 in credit depending how much was owed and the balance of $200 per line would be in the form of a gift card.
I was informed that I should be receiving an email in a few days to upload a copy of the payoff from Verizon.
The email never came, so on 3/24 I call Xfinity back and the representative sent me over to the company that distributes the gift cards who of course had no record and said to give it a billing cycle.
Today, I went by an Xfinity store and asked about it and the salesman said their was no notation of the promotion on my account.
The promotion is still running!!!
He said he was escalating it and submitted a ticket.
I call the Xfinity number when I got home and spoke with Kay who said he submitted a ticket (I have that number) and I would hear back in 7 days.
I need to know that someone is taking this seriously and there will be some reimbursement for the lines that I paid off with Verizon.
XfinityMartyR
Official Employee
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2.1K Messages
23 days ago
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user_vuvxbf
1 Message
22 days ago
Interesting. We did the switch this weekend to take advantage of the promotion as well. I received an email that they got my "order" after I entered everything through the mobiletimetoswitchxfinity.com website, including our Verizon bills, but have received nothing since. I'll be sure to stay on top of it. I hope they figure it out soon for you. They're customer service is incredibly frustrating!!
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user_c7i635
Visitor
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2 Messages
11 days ago
I too have problems with Xfinity mobile. I sent in my statement from Verizon and they keep telling me that it is not the information that they need to give me the credit for the phone I turned into them. I am very frustrated as I talked with the manager from the Xfinity store who told me that is the right statement. I keep getting the run around and it looks like I won't be getting the credit card for my iPhone I turned into Verizon
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