Time to cancel my service due to chatbot and worst customer service experience

Have been without fully working internet and/or cable for over a month now. I pay $350 a month and what to I get for that? Equipment that breaks and a AI chat bot that makes it impossible to talk to a human to set up an appointment to fix it. Takes days of talking to the chat bot then you have to google how to trick it. Even when you follow Xfintiy hacks of just say schedule a call it sends you to a site that intentionally doesn't work. I figured out today how to get to a human and while telling them how frustrating it is I got laughed at by customer support on the phone. When I asked to speak to a supervisor I was just shuffled around multiple times to other support people. Finally got someone pretending to be a supervisor who told me: “we offered to send out a technician what else do you want from me?” So time to cancel my services once I find something new. I hope a lot of other people who are frustrated leave as well. Xfinity obviously does not care about its customers or delivering the services we pay for!