Visitor
•
1 Message
Ticket status
I'm trying to check the status of an ecm ticket I submitted on 09/19/23. Anyone know how I do that?
Visitor
•
1 Message
I'm trying to check the status of an ecm ticket I submitted on 09/19/23. Anyone know how I do that?
XfinityJanelle
Official Employee
•
1.5K Messages
2 years ago
@mugsypuppy Thank you for reaching out on the Xfinity Community forums. I am happy to look into the ticket for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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