Ticket status
I want to check the status of my downed wire ticket that's been open for almost 2 weeks. Why do I have to jump through so many hoops to do this? Yes, I will send a direct message using the chat icon once you've told me to do so like the thousands of other customers who created a forum account for information on an existing support case. Customer service should really be handled much better than this. I shouldn't have spent a significant portion of my free time today trying to navigate Comcast / Xfinity's web of support sites / troubleshooting / assistant chat / forums in effort to inquire on what the hold up is on my already escalated case.
XfinityAirelle
Official Employee
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2.5K Messages
2 years ago
Hi there! Thanks for taking the time to reach out to us today. The Xfinity Forum has never been designed as a place to receive assistance in "real-time". If you are in need of immediate assistance we ask that you reach out to us via one of the methods shared here.
We would be happy to assist you in checking the status of your ticket. Please initiate a direct message and start with your full name and address. To start a message, you must be signed in. Please click the envelope icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!
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XfinityAirelle
Official Employee
•
2.5K Messages
2 years ago
My apologies for the period at the end of the link. I'm glad you were ale to get that figured out. Once we receive your message, we will continue in the direct messages. Talk to you there!
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