oliviak5's profile

New Poster

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1 Message

Sun, Oct 4, 2020 7:00 PM

Ticket Number?

How do I check the status of support request using the ticket number provided?

Responses

MNtundraRET

Expert

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4.3K Messages

7 m ago


@oliviak5 wrote:
How do I check the status of support request using the ticket number provided?

A Comcast employee will reply here, and allow you to PM them with the personal information needed to help you out. They will reply when your turn comes up.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New Poster

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2 Messages

4 m ago

Did you ever get an answer? I have the same issue
ComcastRob

Official Employee

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248 Messages

4 m ago

@Mbdv2

Hi there! I'd be glad to ensure that this gets looked into further. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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