oliviak5's profile

New Poster

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1 Message

Sun, Oct 4, 2020 7:00 PM

Ticket Number?

How do I check the status of support request using the ticket number provided?

Responses

MNtundraRET

Expert

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4.4K Messages

10 m ago


@oliviak5 wrote:
How do I check the status of support request using the ticket number provided?

A Comcast employee will reply here, and allow you to PM them with the personal information needed to help you out. They will reply when your turn comes up.

New Poster

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2 Messages

7 m ago

Did you ever get an answer? I have the same issue
XfinityRob

Official Employee

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304 Messages

7 m ago

@Mbdv2

Hi there! I'd be glad to ensure that this gets looked into further. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help. 

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