4 Messages
Ticket canceled
Hello,
Work was scheduled on ticket <EDIT: Removed Personal Information> but was canceled for some reason. I would still like this work to be completed. Can we re-open the ticket? Thanks
4 Messages
Hello,
Work was scheduled on ticket <EDIT: Removed Personal Information> but was canceled for some reason. I would still like this work to be completed. Can we re-open the ticket? Thanks
XfinityJeniece
Official Employee
•
2.3K Messages
6 days ago
Hey there, user_g1fvgy, thanks for reaching out through Xfinity Forums regarding your ticket status. I would be happy to check on the ticket for you to get you an update.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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