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user_sx8pv8
1st Topic

3 Messages

Monday, August 26th, 2024 10:53 PM

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Throttling internet speeds.

When I first got Xfinity I was getting download speeds as high as 120 mb/s. I currently max out at 5 mb/s. I would like to receive the internet I pay for.

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Updated 

2 years ago

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XfinityDilary

Official Employee

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3.2K Messages

2 years ago

 

user_sx8pv8 Thanks for posting on our Community Forums. I'm sorry to hear about your speed concerns. What troubleshooting steps have you completed so far? Did you try rebooting the modem manually or through the Xfinity App? Did you check the coaxial connection on both ends (wall plate and modem) to make sure it's tight? You can also check our "Tips for troubleshooting your Xfinity Internet connection" article for more information. 

 

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user_sx8pv8

3 Messages

I’ve done all troubleshooting the ai on the app instructed me to, multiple times. Brand new pc and on every other device I have it sees over 100 mb/s.

2 years ago

0

XfinityDilary

Official Employee

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3.2K Messages

 

user_sx8pv8 Thanks for trying those troubleshooting steps in advance. Is this issue only affecting your PC? How are you connecting to the internet? Wi-Fi or Ethernet? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_sx8pv8

3 Messages

It is only my pc, I’ve checked drivers and it’s a newer pc so I know it’s not a hardware or driver issue. I’m connected WiFi, I can’t connect to Ethernet due to where the coax is hooked up in my house.

2 years ago

0

XfinityJanelle

Official Employee

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2.1K Messages

I will be happy to look a little further into this for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

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