Three weeks of intermittent drops, multiple times per day/week, lasting 2 minutes to 2 hours

Hello @user_aq0p1q, and thanks for reaching out on our Xfinity Community forums with your concerns regarding your internet connection.

I can see why this would be frustrating. Intermittent connectivity issues that have been occurring for weeks, especially when your router logs show WAN loss events and the modem is generating repeated T3 timeout errors, can make it difficult to maintain a reliable connection.

We'd like to take a closer look at the modem's history and the health of the connection. Please send us a Direct Message* with your full name and complete service address, and we'll review the account, and check the modem's signal levels and circuit logs.

How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)

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2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

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