Visitor
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1 Message
THREE DAYS WITHOUT SERVICE - asking for escalation and a tech
I have been completely without Xfinity internet for three days. I have gone through the automated troubleshooting process and have been unable to get a technician dispatched. I have now been given a technician appointment for next Wednesday.
I work from home and this outage is materially affecting my ability to work. My temporary cellular hotspot has also stopped functioning after being used as my backup connection.
I am requesting assistance from an official Xfinity employee to escalate this case and locate the earliest possible technician appointment or cancellation.
I am keeping the Wednesday appointment as a backup, but I need this case escalated rather than simply waiting another week for service.
I can provide my account information privately to an Xfinity employee.
XfinityJeff
Official Employee
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1.2K Messages
8 hours ago
Good morning @user_46qqm7, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. As someone that also works from home I can understand the frustration of having service issues impact your ability to work, but you have come to the right place for assistance. If you have an open appointment scheduled and are wanting to check for one that is sooner, you can use the Xfinity app to check for other appointments or even sign up for the waitlist. You can find the steps to take here.
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EG
Expert
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120.1K Messages
4 hours ago
The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.
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