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kymcot08
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Wednesday, April 30th, 2025 11:42 AM

This company does not care about customer service.

Your AI may be helpful for most instance but for those instances it is not, it is impossible to work around and speak/chat/email a person to deal with it and you know it. You're smart people and you intentionally do this so as not to deal with problems. As long as your getting money that is all you care about, not the people who are paying you. You need a workaround for your support AI. We shouldn't have to come to a public forum and leave critical remarks before you'll do anything. How frustrating for your employees who then have to be the ones to deal with your frustrated customers. But again as long as those up the ladder get their money that's all that matters right? I need to speak with someone about a failed service location on the property. 

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Updated 

2 days ago

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XfinityFrank

Official Employee

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1.3K Messages

2 days ago

Hi there, @kymcot08! Thanks for reaching out to us here on the Community Forum. Sorry to hear you had trouble with the normal support venue. We would be happy to assist you here. Could you elaborate on the situation?

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kymcot08

4 Messages

Yes, I put in a request for location services on my property through official and proper channels. The IN811 ticket number is [EDIT: Personal information] and it clearly states "Rear of Property" which is where your line comes from the pole to the box mounted on the back of my house. The proposed project is clearly marked in the back of the house. Whoever you guys hire to do location services failed to locate and remarked on the ticket that the proposed area was not in conflict with your cable location. This is an error. The official response requested if there was an issue to contact Comcast directly.

(edited)

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2 days ago

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XfinityFrank

Official Employee

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1.3K Messages

@kymcot08, got it. Thanks! So we need to request to have a survey of the cable line for potential mark outs done again to verify. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 days ago

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