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user_owhpxq
1st Topic

Visitor

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1 Message

09/11/2026 1:33 PM

Third Party Contractor Property Damage

Xfinity, 

One of your contractors, MasTec Utility Services, caused damage to my driveway while installing a Xfinity cable line. I need to know how to go about making a claim for the damages your contractor caused to my property.

Question

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Updated 

7 days ago

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XfinityAirelle

Official Employee

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3.5K Messages

7 days ago

 

user_owhpxq Hi there! Thanks for taking the time to reach out to us. Our team can help get a claim submitted! 
 
Can you please send us a direct message with your full name and service address so we can take a closer look?
 
How to send us a direct message:
 
- Click “Sign In” if necessary.
- Click the “Direct Messaging” icon.
- Click the “Start new conversation” icon, which looks like a pencil and paper.
- In the “To:” line, type “Xfinity Support.”
- As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
- An “Xfinity Support” graphic will replace the “To:” line.
- Type your message in the text area near the bottom of the window.
- Press Enter to send it.
 
Talk to you there!

 

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