They gave me a quote for a five year price guarantee of one 115.70

I’m having a problem renewing my current Xfinity Internet service through the chat online. They gave me a quote for a five year price guarantee of one 115.70 and then as I was approving the link for the new service, she came back after five minutes and said that that wouldn’t go through and she had to change it to one 135.52. Even though both contracts were exactly the same. My current service with Xfinity expires next month and I would’ve signed up for the 115.70 for the next five years. I thought it was very unprofessional.
I will attach the chat transcript of our conversation. If you guys aren’t gonna honor the original price of one 11570 for the current service I have I’m gonna go ahead and cancel the service altogether when my contract is up next month I’m gonna go to AT&T or somebody else

Responses

XfinityPeterH

Official Employee

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1.9K Messages

25 days ago

user_30d801

Thank you for following up with us. I understand your frustration regarding the renewal of your Xfinity Internet service. I appreciate your patience and understand how this situation feels unprofessional. Our team is here to help you.

Please send us a direct message with your full name and complete address so we can look into this matter further and assist you promptly. How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e

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user_zwf80j

Visitor

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1 Message

7 days ago

I am in the same situation. Called first time maybe in February of 2025 after bill jumped to from about 82 to 107. They said I could get an 83 dollar promotion and a free modem. Tried to pick up modem and was turned down. Price was raised. Called back and gave me a 5 year guarantee and mailed me free modem. Price jumped again from 83 to 107.

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XfinityVianney

Official Employee

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2.2K Messages

user_zwf80j, I can help review the most recent changes and pricing, so we can compare them to the approval we provided. When you have a moment, please send me a direct message with your full name and service address to get started. I'll be glad to help.

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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