Visitor
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1 Message
They gave me a quote for a five year price guarantee of one 115.70
I’m having a problem renewing my current Xfinity Internet service through the chat online. They gave me a quote for a five year price guarantee of one 115.70 and then as I was approving the link for the new service, she came back after five minutes and said that that wouldn’t go through and she had to change it to one 135.52. Even though both contracts were exactly the same. My current service with Xfinity expires next month and I would’ve signed up for the 115.70 for the next five years. I thought it was very unprofessional.
I will attach the chat transcript of our conversation. If you guys aren’t gonna honor the original price of one 11570 for the current service I have I’m gonna go ahead and cancel the service altogether when my contract is up next month I’m gonna go to AT&T or somebody else
XfinityPeterH
Official Employee
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1.8K Messages
4 days ago
Thank you for following up with us. I understand your frustration regarding the renewal of your Xfinity Internet service. I appreciate your patience and understand how this situation feels unprofessional. Our team is here to help you.
Please send us a direct message with your full name and complete address so we can look into this matter further and assist you promptly. How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e
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