Visitor
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1 Message
They are liars.
Do not believe anything customer service services to you. I canceled my mobile plan a month and a half ago, but they conveniently forgot to cancel it, and I was billed for an extra month that I did not want. now I found out that when I called to change my Internet plan two weeks ago that she lied about the plan she sent me up for and the price doubled. this has to be the most unethical company I’ve ever dealt with, and I will be canceling my service for good and letting everyone know to stay away from this company!!!!!!!!!
XfinityJeff
Official Employee
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1.3K Messages
1 hour ago
Good morning @user_lm6aoi, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues you are having with the plan change and the mobile line, but you have come to the right place for assistance with this issue. Could you please send our team a direct message with your full name and full address?
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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