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user_xz5db6
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Visitor

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1 Message

09/30/2026 8:22 PM

THEY ARE AWEFUL

I moved into my place August 28th. It’s not almost October 1st. They told me to pay for the month of September sent me on a wild goose chase for equipment just for me to find out, THEY HAVE TO RUN AN UNDERGROUND WIRE!!! I had an appointment today at 4:00 it’s now 4:20 and still nothing. I asked for a refund and was assured I’d receive that still nothing. I have gone all month with barely any communication from them about when they’re coming, I’ve called dozens of times spoke to dozens of people who “fixed my problem” or “put in work orders” for me. Here I am now still no internet and debating if I should just cancel and go somewhere else. This is absolutely ridiculous.

Question

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Updated 

4 days ago

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XfinityJeniece

Official Employee

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4.4K Messages

4 days ago

Hey there, @user_xz5db6, thanks for reaching out through Xfinity Forums regarding your new services. I can understand how frustrating this has been, and this is definitely not the experience we want you to have. We are excited to have you join Xfinity at your new address. Can you please send us a direct message with your full name and your full address, so I can look into this issue further for you?

 

How to Send Us a Direct Message:

  1. Click “Sign In” if necessary.
  2. Click the “Direct Messaging” icon.
  3. Click the “Start new conversation” (pencil and paper) icon.
  4. In the “To:” line, type “Xfinity Support.”
  5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
  6. An “Xfinity Support” graphic will replace the “To:” line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.

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