kekaAZ's profile
kekaAZ
Expressive Exchange
Conversation Starter
Conversationalist

Contributor

 • 

34 Messages

Fri, Apr 9, 2021 11:19 PM

There is an orange cable in my yard

I've been trying to get the outdoor cable box on the side of my house replaced or at least lifted up off the ground and secured so that I don't have to hold it together with Duct Tape. It blew apart, finally, a few weeks ago and a neighbor brought the cover to me after he found it in  his yard and saw all the cables hanging out on the side of my house.

Took me four calls to get a real appointment for it to be fixed, but after the last one, I did notice an orange cable sticking out of the ground, and that there was a kind of "berm" left over from some digging that was done. But that cable has been there for quite some time now, and the box is still on the ground with Duct Tape on it. When the wind blows, it scrapes against the post it's attached to and makes this metal on metal sound. I'd really like to get this fixed!

Responses

Official Employee

 • 

152 Messages

1 m ago

Hello and thank you! I really appreciate you being a member of the Comcast Family! Thank you for reaching out to let us know that the box is falling apart. Please send me a private message with your name and service address by clicking on the chat icon at the top right of the page. Then select the Xfinity Support tab to start the chat so I can further assist. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick
kekaAZ

Contributor

 • 

34 Messages

1 m ago

ComcastThomasF, your name didn't come up in the list when I went over to the chat box to leave you a message. But I would love to get some help, so...is there another way I can reach you?

Official Employee

 • 

107 Messages

Sorry that you had issues. However, you do not need to search for us by name. Just search for Xfinity Support and send us a message there, so we can help! Let us know if you have any trouble! 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick
BruceW

Gold Problem Solver

 • 

22.3K Messages

1 m ago

... Just search for Xfinity Support ...

No, don't "search". To send the requested Private Message:

  • Click "Sign In" if necessary
  • Click the "Peer to peer chat" icon or https://forums.xfinity.com/peer-to-peer-chat
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Ignore that and type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.

kekaAZ

Contributor

 • 

34 Messages

24 d ago

THANK you so much! I appreciate your assistance. Here's hoping I get a response soon!

kekaAZ

Contributor

 • 

34 Messages

24 d ago

Wanted to tell you publicly, ComcastThomasF, that the technician arrived to fix that box the very same day we chatted here--in fact, I just met him outside. He's got a brand new box for me, to replace the Duct Taped one, and he thinks the orange cable may actually be an old one that was temporarily used by our neighbors when they first moved in. He found an old dead cable in my box, too, and took that out. So everything should be connected and safe from windstorms and monsoons et al after today.

THANK you! I love a happy ending!

(edited)

Official Employee

 • 

152 Messages

@kekaAZ  that is wonderful news! I'm so happy to hear your local dispatch was able to respond so fast and bring you so peace on this issue. I appreciate you taking the time to talk with me today, so I could help resolve the issue. I hope you have a wonderful day. In the future, if there is anything that our team can assist you with, feel free to post to our community forum. We're here 24/7.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New to the Community?

Start Here