Contributor
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67 Messages
There is an orange cable in my yard
I've been trying to get the outdoor cable box on the side of my house replaced or at least lifted up off the ground and secured so that I don't have to hold it together with Duct Tape. It blew apart, finally, a few weeks ago and a neighbor brought the cover to me after he found it in his yard and saw all the cables hanging out on the side of my house.
Took me four calls to get a real appointment for it to be fixed, but after the last one, I did notice an orange cable sticking out of the ground, and that there was a kind of "berm" left over from some digging that was done. But that cable has been there for quite some time now, and the box is still on the ground with Duct Tape on it. When the wind blows, it scrapes against the post it's attached to and makes this metal on metal sound. I'd really like to get this fixed!
XfinityThomasC
Official Employee
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2.7K Messages
4 years ago
Hello and thank you! I really appreciate you being a member of the Comcast Family! Thank you for reaching out to let us know that the box is falling apart. Please send me a private message with your name and service address by clicking on the chat icon at the top right of the page. Then select the Xfinity Support tab to start the chat so I can further assist.
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kekaAZ
Contributor
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67 Messages
4 years ago
ComcastThomasF, your name didn't come up in the list when I went over to the chat box to leave you a message. But I would love to get some help, so...is there another way I can reach you?
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BruceW
Gold Problem Solver
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26.5K Messages
4 years ago
No, don't "search". To send the requested Private Message:
See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.
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kekaAZ
Contributor
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67 Messages
4 years ago
THANK you so much! I appreciate your assistance. Here's hoping I get a response soon!
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kekaAZ
Contributor
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67 Messages
4 years ago
Wanted to tell you publicly, ComcastThomasF, that the technician arrived to fix that box the very same day we chatted here--in fact, I just met him outside. He's got a brand new box for me, to replace the Duct Taped one, and he thinks the orange cable may actually be an old one that was temporarily used by our neighbors when they first moved in. He found an old dead cable in my box, too, and took that out. So everything should be connected and safe from windstorms and monsoons et al after today.
THANK you! I love a happy ending!
(edited)
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