There has been a line down in front of my house for two weeks. It is now tied to my fence.

Hi there, @user_5y2yo3. Thanks for reaching out to us here on the Community Forum. We understand your concern. We can have someone out to identify the line and take care of it. 

Please send a direct message to us including your full name and complete street address.

Here's the detailed steps to direct message us: 

1-Click "Sign In" if necessary.
2-Click the "Direct Messaging" icon.
3-Click the "Start new conversation" (pencil and paper) icon.
4-In the "To:" line, type "Xfinity Support".
5-As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
6-An "Xfinity Support" graphic will replace the "To:" line.
7-Type your message in the text area near the bottom of the window.
8-Press Enter to send it.

How to: Direct messaging within the forum