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user_qs7gs2
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Wednesday, September 18th, 2024 12:57 AM

Theft of funds from customer service representative

A customer service representative fraudulently used my banking information with me authorizing.

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4 months ago

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XfinityAntoine

Official Employee

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1.4K Messages

4 months ago

I'm sorry that you've been put into this situation. Please reach out to CSA (Fraud Dept/Comcast Security Team) immediately at 1-888-565-4329 or abuse@comcast.net 

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user_qs7gs2

2 Messages

I have called this number and no one seems to know anything and can’t help. They see the charge and don’t have an answer as to why it was done.

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4 months ago

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XfinityAntoine

Official Employee

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1.4K Messages

That is the only team that can help, so I would definitely keep trying or even use that email. 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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4 months ago

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