The xfinity agent messed up on their end. Anyone else having the same problem?

Hello @user_121234 thank you for taking the time to make a new post, I do see that we've been working with you privately regarding a billing concern you had. We would like to continue to assist you

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message