Visitor
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1 Message
The worst
I transitioned to Xfinity’s mobile and internet bundle late last year to save money, but it has been a costly mistake. For anyone considering this "deal" in 2026, be warned: the savings are a mirage, and the service is unreliable.
- Inconsistent Internet Speeds: Despite paying for a high-tier plan, my speeds rarely hit 50% of what was advertised. I experience frequent packet loss and random "ping spikes" that make working from home or gaming impossible during peak hours.
- Mobile Service Failures: The mobile service is even worse. Calls drop constantly, and I often find myself with "No Service" even in busy areas. They claim to use a major carrier’s towers, but the data is so strictly limited and deprioritized that it feels like 3G from a decade ago.
- Hidden Fees & Price Hikes: My bill increased by $20 in January 2026 without any clear explanation. They lure you in with a low introductory rate and then stack on "Regional Sports Fees" and other junk charges that you can't opt out of.
- Non-Existent Customer Support: Trying to resolve these issues is a nightmare. Their "Virtual Assistant" is useless, and getting a human on the phone takes nearly an hour. When you finally do, agents often give conflicting information or accidentally disconnect the call.
Bottom Line: Xfinity seems more interested in predatory billing than actually providing the service you pay for. I am currently looking for any other provider to escape this contract. Save yourself the headache and stay away. It took more than five people to tell me at the end to just go to the store.
XfinityJustinM
Official Employee
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458 Messages
2 days ago
Greetings @user_1jm4ug, thank you for taking the time to detail the experience that you have had. You have come to the right place for help! I know all of this stacking up on you at once can certainly weigh on a poor experience, but we work very hard to get to the bottom of all the issues that you have described. If you have some time we would love to address all of your concerns, and frustrations. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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