The Worst Service Ever

Rant:

Xfinity just moved into our area.  I own my main residence and a house next door as an Airbnb.  I submitted the information online to have service for both properties.  To start things off, after I went through the steps online to set up an account, I was given a phone number to call to finish the account set up.  I called the number at which point I was told there was no record of me submitting the information for an account or service despite having an order number for each property.  

Moving forward, I submitted the information a second time online and was given the same number to call in to finish setting up the account.  Called again, again, no record.  Asked the individual if I could just go ahead and set up my account on the phone.  He accommodated my request.

Was able to get a date scheduled to have service installed.  Day arrives, technician shows up, tell my son he cannot install service because the trench had not been dug for the cable (mind you, I set up service at my mother house as well - 8 miles away, and they simply ran the cable across her yard from the box to the house and said they would be back to trench the cable - STILL HAS NOT HAPPENED and its been over a month).  Back to my story.  I get a number from someone at Xfinity asking how things are going at which point, I explain the situation.  Tell him that the tech had been at my personal residence the day before and told me they could not run the cable for service since the trench had not been dug.  He told me that was not normal operations and would take care of it.  During the phone call I tell him, I have a rental house next door to my house and have set up to have service there as well.  I need them to do both houses at once since the  Xfinity box is on MY property anyways.  He tells me no problem.  Next day, tech shows up, runs a cable from the box to MY house and not the other house.  Flash forward to yesterday 14 Jan 26, we come home and the trench has been dug and cable buried...at my personal residence.  Mind you again, the cable is STILL laying across my mother's lawn for the last month.

Now, I am having to schedule another appointment to have internet installed at the rental house which the cable running to MY house runs through the yard of the rental property, past that house, to mine.

This is absolutely unbelievable