Visitor
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1 Message
The worst customer service in the world
It is horrible how much time and effort they spent making this company have the worst customer service ever on purpose. It is their business model to frustrate you over and over again and have AI agents mess up your account month after month. Cancelling is impossible, talking to a real person is impossible. Horrible company and they should change their name again
After 3 months of trying to cancel and 3 ai agents promising me its all taken care of I still have an overdue charge they won't remove because they can never cancel my account correctly. AI is way better than what they are using as well. Pure planned incompetence
XfinityRaf
Official Employee
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1.3K Messages
2 hours ago
Good morning @user_2gpna9, and thanks for taking the time to post about your experience. Our team here can look into this to see if we can assist in providing a resolution. If you could send our team a direct message with your full name and full address, we can get started.
To send a "Direct Message" ("Private") message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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