Visitor
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1 Message
The tech left a screwdriver bit. How do I return?
The help line is [Edited: "Language"] useless. I cannot get a human being, and I cannot get the [Edited: "Language"] AI to understand the issue. The tech who came to my home yesterday left behind a screwdriver bit, and I would like to know how to return it. How do I get in contact with a [Edited: "Language"] human to try and get this back to him?
XfinityJanelle
Official Employee
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1.9K Messages
1 hour ago
Hey @user_q4tvuu , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out with equipment that was left. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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