2 Messages
The runaround
I returned a phone in August 2024 and never received a refund. I was told on Feb 5th and Feb 19th I was set to receive a refund. Nothing happened. I have been chatting with an agent again for an hour and they keep transferring me to new agents who have to look everything up again. This is such an inefficient process. And they say government is inefficient.
My question is why it is so difficult for an agent to assess the issue and not transfer me to agent after agent and each time I have to explain the situation only to have it not be resolved?
XfinityJustinC
Official Employee
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1.3K Messages
4 months ago
Hello, @user_50sx41 thank you for taking time to create a post. You've contacted the right place for assistance, and completely understand the frustration with this still not resolved. I'd be happy to help get this corrected, and since I will need to gather some information to locate your account we don't want in our public conversation.
When you have time, please send a direct message.
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon in the upper right - it looks like a chat bubble
• Click the "New message" (pencil and paper) icon just to the right of Conversations
• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!
• Type your message in the text area near the bottom of the window
• Press Enter to send it
To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address
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EG
Expert
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111.1K Messages
4 months ago
The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section.
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