Visitor
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1 Message
The nightmare of my day
I am in absolute awe of how horrible my experience was today! Honestly, I saw on my Xfinity app that there was new mobile services available, my idiot of a self, thought I could contact Xfinity chat customer service and literally just ask if the new mobile promotion would save me any money. That was where the nightmare began! First guy said yeah, absolutely, told me he would get me down to $130, great, let’s do it! Saves me like $25 a month. Then he does all that, and I get an email after saying my new bill will be $168 a month. What!?! That’s more than I was paying before. Oh wait, that’s not even close to it! Then I jump back on chat, this guy leaves me holding for so long I lose him due to the length of no chats. Next guy jumps on, says he can get it fixed. I agree. So grateful to just be done after being on for over an hour now on chats, and guess what. Now I have NO cable! I can’t even lie, I literally asked the guy if he had changed anything with my internet or cable, just mobile, right!? I have no cable now. He set me up with Now Tv!!!! That is not what I asked for at all!!! Ugh! So now I call. I can’t believe he literally changed my cable. Mind you, in May 2026 my Internet and Cable was $165, now my cable and internet is $226!!! I talk on the phone to a lovely lady but I have to get off because I had a 3pm appointment. I’ve been dealing with Xfinity since 12:00pm. She promises me a call back at 4pm. Call does happen of course! No worries, I’m near an Xfinity store, I’ll just go in and get this nightmare solved! Nope! Apparently the assistant store manager could only offer me $174 for mobile and $194 for cable internet. That’s more than I was paying literally before I thought I could jump on a innocent chat and just ask if my mobile line could be a little cheaper, now I have to pay more for both!! So I leave the store get back on a call! After all of that I am now paying $158 for mobile and $194 for cable internet!! I was told I could call back in a week and see if they have a new promotion that may be able to save me so money! I can’t believe this nightmare. It is now 5:15pm! I’m so scared to ever engage with Xfinity again! I may walk out with a laptop and paying more than I make in a month. Definitely will be looking for a new internet/cable/mobile service! To think I’ve never paid my bill late, been with them for almost a decade and this is how they treat loyal customers!
XfinityDemitrius
Official Employee
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2.8K Messages
10 hours ago
Hi @user_nwmcko. Thank you for visiting our official Xfinity Forums Community support page. We appreciate you taking the time to share your experience. This is certainly not the lasting impression we wish to provide any of our customers. We would be more than happy to review the code Xfinity services to verify that you have the best offer available for your services. We recommend contact our Xfinity Mobile team directly for any billing related concerns as we will have limited information available.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help.
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user_e0r2si
Visitor
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1 Message
10 hours ago
They are the absolute worst, I spent days and countless hours all I wanted was my bill lowered since if been with them over 25 years. They lowered my bill alright, they shut my cable off as well, I repeatedly asked them if everything was going to stay the same. They assured me it would. Lies. I had a triple play, phone, internet and cable. Was paying $360 a month. After all the headaches and phone calls and chats I’m now paying $330 a month but lost a bunch of channels and phone. Total scammers. Try returning something. Lmao. That is almost impossible, I have a bad tv box that won’t work, if u go to the return equipment page it’s not even listed Chat with someone they tell u to just ship it back without any paper trail, then they charge you shipping for the replacement. It is just insane, you used to actually call and talk to a person. Now transfer after transfer. The ai bot if u don’t type for a minute or two that person leaves the chat and a new person starts ur chat. And u have to start explaining everything all over again.
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