The internet

user_hkwo25 Hey there! Thank you so much for using our Forums to contact our Xfinity Support Team. I see that you need a hand with your internet connection and it would be our pleasure to work together to make sure we get you online. To get started can you send us a DM with your full name and service address? 
Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message