Regular Visitor
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5 Messages
The devices I need to return aren't on the list, so I can't create a label.
I have 4 TV boxes I need to return. I would like to do this through shipping from home. However, when I go to start a new return, only the boxes I want to keep are available to select, so I can't proceed. They were canceled weeks ago, so it isn't an issue of needing to wait for them to show up on the returns page. Is there a way to either make a generic return label or to create a label with the correct boxes? I know that the option to return them to an XFinity or UPS store exists and is what the company prefers, but I lack transportation and would prefer to make a label unless there is truly no way to do that.
XfinityJanelle
Official Employee
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2.4K Messages
3 hours ago
Hey @fontdog , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your equipment return. We are happy to take a look at the returns help with a label. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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