Visitor
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3 Messages
The absolute worst and unreliable service ever
There are outages in my area every week for hours...all day and into the night. This has happened every week for at least the last month and my patience is done. I am paying over 200 a month for the most unreliable service I have ever experienced. Do they offer a bill credit...heck no. I am so sick of this. There is also one channel I enjoy. It is religious programming and it is only offered on their most expensive plan....are you kidding me. When I had att uverse, it was available on the cheaper plans. Believe me, I am shopping for more reliable and more economical service. This is insane and inexcusable. I'm done.
XfinityJorge
Official Employee
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2.1K Messages
1 year ago
Greetings @user_e089e9 thank you so much for contacting our Xfinity Support Team over our Forums. You came to the right place for help, and we are sorry to hear about your recent experience with the service. We know how important it is for you to have a stable connection and our team is happy to look into this for you today. To get started can you send us a DM with your full name and service address? Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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