Hey @James_R810, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity surveys. I would be more than happy to offer my assistance looking into this further for you.
With the messages, these usually populates or gets sent when accessing features within the Xfinity App or contacting Xfinity. When you received the message, did you recently perform any actions?
You can always check the accounts recent sign-in activity by Clicking Here. Outside this, we would not have any additional information to share. You can always call our main 1-800-XFINITY support line and request to contact our Customer Security Assurance (CSA) team for further information @James_R810. Please be sure to have the Xfinity App ready on your device where you can view your Xfinity IDs, change passwords, and view your account activity.
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XfinityDemitrius
Official Employee
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1.2K Messages
2 months ago
Hey @James_R810, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity surveys. I would be more than happy to offer my assistance looking into this further for you.
With the messages, these usually populates or gets sent when accessing features within the Xfinity App or contacting Xfinity. When you received the message, did you recently perform any actions?
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