New Poster
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14 Messages
Text message received
Hello, recently I received the following text message:
Hi, it's Xfinity Assistant. Thank you for activating your new your Xfinity Gateway. You now have faster upload speeds, but it looks like a technician will need to make your home at ________ compatible to receive them. Schedule a free appointment to unlock faster upload speeds.
1-Yes, let's schedule
2-No, not right now
Text help or stop
Msg&DataRatesMayApply
I received this text message months ago but did nothing to initiate it. I assume my home needs to be upgraded in order to receive the next generation speed? Currently I am only receiving 80 Mbps upload speed despite being subscribed to 1200/200 Mbps service.
XfinityJeniece
Official Employee
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3.3K Messages
2 years ago
Hey there, @jx455 thanks for reaching out through Xfinity Forums regarding your technician visit. It does look like we will need to get a tech out to your location to ensure you are getting those new upload speeds. I would be happy to help you with getting that scheduled.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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user_y6nu4p
1 Message
1 year ago
Which way does the arrow go on incoming text on text log?
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