Visitor
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1 Message
Text asking me to return equipment I don't have
I received a text message asking me to return Xfinity equipment that I don’t have, or I will be charged. I’ve been using my own modem the entire time and have never received any equipment from Xfinity.
XfinityAirelle
Official Employee
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2.6K Messages
3 days ago
Thanks for letting us know — we totally get how concerning it is to receive a return notice for equipment you never had.
If you’ve always used your own modem and never received any Xfinity-issued equipment, then this may be a system error or a mix-up on the account. No worries — we can help clear it up.
Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!
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