1 Message
Text about returning equipment I don't have
I recently stopped my service with Comcast and received a text about returning equipment I don't have/never ordered or else be charged. I used my own router and equipment. Following the link to the equipment return shows no devices. How can this be resolved on my account so I do not get charged?
XfinityJorge
Official Employee
•
2.4K Messages
2 years ago
Hello there @user_f1996c thank you so much for using our Forums to reach out to our Team. We are happy to look into your equipment concerns to make sure we get this all resolved. To get started can you send us a private message with your full name and service address? Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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