Thu, Feb 18, 2021 12:00 PM
Hi was only able to apply for one credit but my internet was out for two days.
2 m ago
Hey my lights was out from feb.15-feb.18 can I please receive my $15 credits for the 4 days of no electric thanks
@akpirani83, thanks for letting us know. Feel free to try clicking on my handle once more to send a private message. You can also send one this way. Use the steps listed in this link. The "Private Messenger" section at the bottom is a good reference. https://comca.st/3aywIUD
Hello, @francisrios697, thank you for reaching out to us. I hope you and your loved ones are doing well and staying safe! I know how important having a reliable connection is and I'm sorry to hear your services have been impacted for so long. Please rest assured, you have reached the right place.
Please send us a private message with your full name and complete service address to get started. To send a private message, simply click on my name "ComcastValerie" in the top left corner of this message and select "Send a Message".
@lolsen, thanks for letting us know. Feel free to try clicking on my handle to send a private message. You can also send one using these steps provided in the link. The "Private Messenger" section at the bottom is a good reference. https://comca.st/3do5wdf
Hi, @Codyclarke23_! I edited your public post to remove personal information. Please send us a private message so we can further assist with the credit. To send a private message, please click my name "ComcastBianca" then select "Send a Message" on the right side.
Hey, @Tuanga2003, I am sorry to hear you are having trouble getting a private message sent to us. If don't mind attempting to click on my name "ComcastValerie" at the top left corner of this direct reply and checking if the "Send a Message" option is available. Please let us know if you continue to experience any trouble.
Hi @angelina15 I can definitely help you with the request for an adjustment. I hope you stayed safe during the storm! Please click on my handle "ComcastBillie" and send us a private message with your full name and address to get started.
@ComcastBillie Hi Billie, I can't seem to find a better way to report my outage from the 15th to the 16 either.
How do I get a outage credit. My service was out from the 15th to 17th?
We are having the same issue as everyone else. Credit for one day, power out for three. Also cannot send private messages. Nothing comes up besides a user profile when the employee name is clicked.
Hi we lost service from Monday 2/15 to Thursday 2/18 and only got a credit for 1 day. I would like to recieve a credit for the other 3 days
I don't see..send a message