Visitor
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1 Message
Terrible service
Had an appointment for installation at 3-5 pm. Person never showed up! Spoke with costumer service the whole time waiting after 5 (fernah) or whatever her name was. She said the would be there 30 to 45 mins after that time and still never showed up and she just automatically made an appointment for another day after I had taken off of work to be home for this appointment time! Worst service company ever! Will not let anyone I know use this company!
XfinityJustinM
Official Employee
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527 Messages
3 hours ago
Greetings @user_apf16z, thank you for detailing your recent experience. We know how hard it is to make time for something like a technician visit when we have plenty of other things going on in life. I would be unsure what may have caused the technician to miss this visit, but there could be a plethora of reasons. The agent you spoke with likely got you set up with the next soonest appointment available. I'd love to confirm that all is properly set up for the next visit that was scheduled. Feel free to send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.
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