1 Message
Terrible service
Dear Customer Service Team,
I am writing to express my extreme frustration regarding the ongoing issues with cancelling my Xfinity internet service. Despite visiting the Xfinity store at El Cerrito Plaza in person on June 10 to complete the cancellation of my service due to my relocation to Japan, it appears that the cancellation was not processed. Since then, I have been continuously billed for July and August, which is entirely unacceptable.
Prior to visiting the store, I had attempted to resolve this matter by phone, making numerous calls over the course of several days, but was never able to connect with a representative. Now that I have returned to Japan, I am unable to cancel the service by phone, and to make matters worse, there is no option available on your website to cancel online. I have never encountered such poor service in either the United States or Japan.
As I have no other means of contacting your company, I am forced to raise this issue through this forum. If Comcast does not immediately cancel my service and refund the charges for July and August, I will have no choice but to consider pursuing a small claims lawsuit in California. Regardless of the outcome, this has been one of the worst service experiences I have ever had.
I expect a prompt resolution to this matter.
XfinityPeterH
Official Employee
•
2K Messages
10 months ago
(Full credit to @BruceW for this excellent explanation!)
"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.
0
0