TERRIBLE SERVICE TECH EXPERIENCE

​These days it seems like there are a lot of sub-par performances by Comcast employees but today that reached a new low.​

​I have been experiencing random V53 & V58 errors on my three DVRs on various channels over the last few months. I went through the standard diagnostic & troubleshooting measures (refresh, reactivate cable cards, upgrade ancient cable cards to the latest models, and had a amplifier installed by a Comcast tech six months ago per his suggestion). The problem still persists and while monitoring diagnostic values I noticed that the Signal strength remains at approx. 98-100% but the SNR has been increasing. I mentioned the error codes to an employee at my local Xfinity store and he said it is excessive noise on the line and scheduled a technician appointment. The tech arrived two hours early without an updated schedule change notification or a pre-arrival notification, I asked him if he was informed of the issue and he said no. I mentioned the errors and gave him some back ground on the issue and he remotely checked the diagnostics on my cable modem and said it looks good. I told him the problem is with the TV reception and he said "you [Edited: "Language"] think you know more about it than me then you fix the [Edited: "Language"] thing" and he walked back to his van and left.​

​WOW​

​I guess that exemplifies Comcast's treatment and respect for their customers.​

​I wouldn't be surprised if this falls on deaf ears but I felt the need to vent after this infuriating experience.​