Contributor
•
38 Messages
Terrible horrible company and customer service
I am going to make it my mission to see if ATT&T Fiber is in our area. Xfinity does not care about customers, does not respect customers, raises rates on long- term good paying customers - and it does not matter if it’s with their useless bot, their 800 number where you speak to someone who has no clue about how terrible Xfinity truly is, or their instore personnel. Their mobile service is sub par. They give you promotions and part of it runs out, so you have do the silly song and dance of trying to get another one. You pay so much and the service glitches, freezes, and has outages. We now have an outage that says it’s due to “network sustained damage,” and they hope to get it up by 8:30 pm. They don’t care. I hate writing these types of things but when a company refuses to resolve issues, doesn’t treat longtime, good paying customers with respect and simply DOES NOT CARE, it gives one pause. What is the problem??? Are their employees treated as badly as their customers? Something is wrong, has been wrong, and it never changes.
XfinityJanelle
Official Employee
•
1.2K Messages
18 days ago
Hi @SureB I greatly appreciate you taking the time to provide us with your feedback. Good or bad, feedback is important to us to not only improve our products and services, but the customer experience as well. I would gladly pass along the feedback through the proper channels. If there is any account related items you need assistance with please let us know. We will do our best to assist you.
6
0