Visitor
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1 Message
Terrible experience with customer service
You folks do not communicate well regarding appointments and your ai agents are a real problem, unreliable, unhelpful, and inflexible. Why is it impossible to speak with a human being and why is it above your company to give timely updates about appointments and such?
We are genuinely considering moving on from xfinity. If this appointment doesn't come through, we will likely do just that.
Completely unsatisfied and beyond frustrated with a totally broken system. Do better please.
XfinityAirelle
Official Employee
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2.7K Messages
2 days ago
We hear you — and we’re really sorry this has been your experience. We know how important it is to get clear, timely updates, especially when you're waiting on an appointment, and it’s incredibly frustrating when things feel disconnected or impersonal.
While we can’t change what’s already happened, we can help make it right moving forward. We’re real humans here, and we’re ready to dig into what’s going on with your appointment so you’re not left hanging.
Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!
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