Visitor
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3 Messages
Terrible customer support for my home
I am experiencing an outage at m
y home. The xfinity phone number agent tells me that there is no outage in my area, but my services are down. They told me that they would be sending me a text with a 10/17 appointment, and it arrives saying 10/18. The call center taking the call is offshore, they barely understand English. I am a diamond level member. I am now asking for help. Lacking that, I can change providers.
XfinityJustinM
Official Employee
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1.2K Messages
13 hours ago
Hi @user_029302 ,
Welcome back to our community forums support page after so many years. I wish it were under better circumstances, but thank you for taking the time to share your issue with us. I know being without internet in these times can be quite the inconvenience, but it sounds like you may be on the path to get reconnected soon. We do all that we can to resolve issues remotely, but with our technicians having a better view sometimes they are needed to assist. Have you taken any troubleshooting steps like rebooting your modem, or ensuring that the coax cable is securely fastened finger tight?
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