Terrible customer support for my home

I did everything two sets of technicians recommended, hard resetting via powering down and powering up, checking the connections inside the house. This morning I went outside found the issue. The last technician to repair the line failed to crimp the connector and it seperated, can upload images if desired. I pushed it back together and have temporarily restored my service myself,  but it's only a work around until the actual technician can respond. I've experienced alot of issues recently with comcast,  and the level of customer service has declined over the years.  I am unsure what I will do now long term, but am going to begin exploring my options based on what seems like a downward spiral of care.

@user_029302 

Thanks for clarifying. I can see why an in-home technician is needed,  if you've already set up the appointment for tomorrow, that's the best option to get this resolved.

 What I can do is follow up with you after the appointment to see how everything went.

How does that sound?

well the technician never showed, lol . Am stupefied, no call, and know there was a tech next door doing a repair at the same time. No idea what's going on,  the offshore women assured me he'd be here, and despite my misgivings, I didn't follow up with corporate in Phillie as I implied.  I guess perhaps they should be better equipped to deal with matters such as these, but again, linguistics often challenge communications with entities based in asian or indian nations relying on their own linguistics skills. My phone number is [Edit: Personal Information], call me, lets talk about what it would take to make this right.

@user_029302 Oh, no. I'm sorry to hear that. I'd like to review the account now. Please send me a Direct Message with your name and service address, so I may access the account. I look forward to turning things around.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

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- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

Find instructions to reach us here: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.

Direct message sent, guessing the reply will come eventually but waiting with great trepidation.