Visitor
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3 Messages
Terrible customer service
Tried to upgrade phone. On Friday August 21st placed order got text order shipped got a watch I don't care about no phone. Called Monday spent 2 and half hours on phone agent said all good will receive phone 2 to 3 days. No phone. Called again Wednesday got run around spent 2 hours again on phone even got a ticket #. Assured phone will be sent called Friday again still not shipped tried to say it's my fault. This guy says trust me I am taking care of it. I am writing this while on hold 55 minutes and 26 seconds. Tried to bet guy $1000 it wouldn't be sent he didn't take bet. Still on hold by the way. Good thing I took my blood pressure meds. Still on hold. Ticket number [Edited: "Personal Information"]. New ticket number just got from agent who told me how educated I am. 1 hour 5 minutes. Told me will get phone in 7 to 10 days. Dollars to doughnuts it doesn't get here.
XfinityFrank
Official Employee
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2.6K Messages
21 days ago
Hi there, @user_xkz61s. Thanks for reaching out to us here on the Community Forum and sorry to hear about the trouble with receiving your phone and getting support. This is not how things usually go. We would be happy to review the case and make sure this gets resolved.
Please send a direct message to us including your full name and complete street address.
Here's the detailed steps to direct message us:
1-Click "Sign In" if necessary.
2-Click the "Direct Messaging" icon.
3-Click the "Start new conversation" (pencil and paper) icon.
4-In the "To:" line, type "Xfinity Support".
5-As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6-An "Xfinity Support" graphic will replace the "To:" line.
7-Type your message in the text area near the bottom of the window.
8-Press Enter to send it.
How to: Direct messaging within the forum
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user_xkz61s
Visitor
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3 Messages
14 hours ago
September 18th still no phone.
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