Visitor
•
1 Message
Terrible customer service
I moved from one address to another and called customer support to help with my move request. They told me everything happened as it should, but when I call in for tech support it still connects to the old address with no options for new address. Then when I log in to the xfinity app it tells me I have no service and that my service is disconnected. I only transferred my internet service but both my mobile account and internet has disappeared with the app. I have spent over 7 hours on the phone with these incompetent customer service reps and am still in the same situation. I would not recommend xfinity to anyone.
EG
Expert
•
115.9K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityJeniece
Official Employee
•
3.8K Messages
15 minutes ago
Hey there, @user_uhhug2, thanks for reaching out through Xfinity Forums regarding that feedback. We would be happy to get this submitted to avoid this from happening in the future. We want you to be happy with your Xfinity services. Can you please send us a Direct Message with your full name and your full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
0
0