Hello @user_mlg62v, it's never fun to have questions or issues and struggle to get the support you need, so I'd love a chance to turn things around with you. Can you please provide some background details regarding your concerns? I realize things haven't been ideal, but we do ask that you please refrain from creating multiple posts like these in the future. You can review all of our Forum Guidelines and how we make this a great environment for everyone.
The concern is not "Xfinity Compliments" related................. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
I have felt the same way may times in dealing with Comcast. At one point I was definitely done with Xfinity. I tried to communicate with customer support through ( Chat with Xfinity Assistant ) and that is a horrible route to go. You will end up telling it how much you hate it. My advise is don't go that route. Come here and post your question/s. Unfortunately customer support these days is sent overseas and is not going away anytime soon. I have had nothing but awesome support through the forums. All the issues I could not get straightened out going through the chat feature have been sorted here in no time. I do not work for Comcast and I have zero interest in how they operate or run the company. All I care about is getting my issues taken care of and letting others know what has worked for me so they can get their issues resolved. Side note: My recommendation is going into a Comcast store if your issues involve any personal information ( credit card information, social security numbers ) and you do not feel comfortable giving it out online. Been there and have done that. I too am not comfortable giving out any of that information online to anyone anywhere.
I have the same frustrations. I have been on the telephone for over two hours with technical support trying to get my account fixed. The rep has only made things worse. I am ready to cancel my Xfinity and Xfinity Phone contracts. The current website is unnavigable for anything, but the most trivial functions. I am going to call Verizon on Monday.
Xfinity or Comcast [Edited: "Language"]![Edited: "Inflammatory"]. The support is only provided through the Xfinity mobile app via live chat agent, who doesn't even have the proper resources to assist you or resolve the issue at hand. The Xfinity mobile app is [Edited: "Inflammatory"] for navigating with any of the NOW services. You can't even call to speak to a human for customer or technical support.
Everytime you even attempt to access any billing or payment info via the app it crashes. My mobile account doesn't even register as active and I can't even get it activated or reactivated in my account settings online or via the app. [Edited: "Inflammatory"]
Thank you for your feedback and for joining us here on the Forums, user_8kfsat. Our team can help. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
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user_mlg62v
4 Messages
1 year ago
Is it possible to get USA based costumer service?
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0
XfinityMarcos
Official Employee
•
2.3K Messages
1 year ago
Hello @user_mlg62v, it's never fun to have questions or issues and struggle to get the support you need, so I'd love a chance to turn things around with you. Can you please provide some background details regarding your concerns? I realize things haven't been ideal, but we do ask that you please refrain from creating multiple posts like these in the future. You can review all of our Forum Guidelines and how we make this a great environment for everyone.
0
0
EG
Expert
•
110.2K Messages
1 year ago
The concern is not "Xfinity Compliments" related................. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
(edited)
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0
user_d7decc
Visitor
•
8 Messages
1 year ago
I have felt the same way may times in dealing with Comcast. At one point I was definitely done with Xfinity. I tried to communicate with customer support through ( Chat with Xfinity Assistant ) and that is a horrible route to go. You will end up telling it how much you hate it. My advise is don't go that route. Come here and post your question/s. Unfortunately customer support these days is sent overseas and is not going away anytime soon. I have had nothing but awesome support through the forums. All the issues I could not get straightened out going through the chat feature have been sorted here in no time. I do not work for Comcast and I have zero interest in how they operate or run the company. All I care about is getting my issues taken care of and letting others know what has worked for me so they can get their issues resolved. Side note: My recommendation is going into a Comcast store if your issues involve any personal information ( credit card information, social security numbers ) and you do not feel comfortable giving it out online. Been there and have done that. I too am not comfortable giving out any of that information online to anyone anywhere.
0
0
user_gnho09
1 Message
11 months ago
I have the same frustrations. I have been on the telephone for over two hours with technical support trying to get my account fixed. The rep has only made things worse. I am ready to cancel my Xfinity and Xfinity Phone contracts. The current website is unnavigable for anything, but the most trivial functions. I am going to call Verizon on Monday.
0
0
user_8kfsat
1 Message
11 months ago
Xfinity or Comcast [Edited: "Language"]![Edited: "Inflammatory"]. The support is only provided through the Xfinity mobile app via live chat agent, who doesn't even have the proper resources to assist you or resolve the issue at hand. The Xfinity mobile app is [Edited: "Inflammatory"] for navigating with any of the NOW services. You can't even call to speak to a human for customer or technical support.
Everytime you even attempt to access any billing or payment info via the app it crashes. My mobile account doesn't even register as active and I can't even get it activated or reactivated in my account settings online or via the app. [Edited: "Inflammatory"]
(edited)
1
0