Terrible customer service

@XfinityRaul​ 

its literally impossible to message you on here. There is no option.

Also, I’ve messaged with you all multiple times via text and twitter and you won’t even authenticate me to start the conversation.

Instead of putting the issue on the customer why not actually be proactive and call them to see what you can do to fix the issue? This is why you have terrible service.

 Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "direct messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

Please let me know if you have any questions or run into any problems. 

I’m done messaging. I want to speak to a live person who will restore my DVR to its old capacity at the price you or I finally quoted.

Thank you for your patience, @theh131 I'm very sorry for the inconvenience. We do communicate on this forum for your protection since our entire conversation is documented. I'm here to assist you and get you your concerns addressed. If you would like to DM us your full first and last name along with your full service address so that we can assist you further.-Richard

@theh131​ Yes I was also blamed their mistakes as well, like I’ve said GARBAGE customer service!

Hello user_iiwpmz

Thank you for reaching out. Have you spoken with our security team yet? I can assure you that your privacy and security is always a top priority. Our security team is amazing, I included the contact information and hours here below. 

• Business Hours: 8:00am - 12:00am EST, 7 days a week
• Contact: 1-888-565-4329

Greetings, @user_qg6l36! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues getting things set up, but we here for your support.

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

This is a joke…if you think contacting Xfinity resolves anything with your shoddy outsourced labor! Even when you get a “customer service” rep it’s completely a waste of time and no issues are ever fixed. 

@user_dn4wvm This is never the experience we want for our valued customers. I understand that you've moved out of our service area and I would be more than happy to help you with this request. To get started please send us a DM to Xfinity Support with your full name and address.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

Hello @user_6faygn, thank you for taking the time to reach out on social media.  I understand your concern with the bill, and I'd like the opportunity to check into that for you.

To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

That is never the experience we want you to have user_b8jc8j. We would love to help. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
https://www.xfinity.com/support/articles/setting-up-auto-payments

Hi @SEastJayhawker we are happy to assist you with your account. Please let us know if you are in need of assistance. 

@Witswits Thank you for connecting with us. We are happy to assist and possibly change your mind. Please find the best board to author your question or concern, and post your question publicly. This will open a ticket in our system for us to assist. We look forward to your post.

Thank you for reaching out to us, we regret to hear your issues have not been resolved @user_dfntj2. Please, create your own post with details about your situation, so we can assist.

@user_m9zr9a Thank you for taking the time to respond on this threadt. We would love to help you out. Please, create your own post with details about your situation, so we can get it figured out.