Regular Visitor
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3 Messages
Terrible customer service
I have never received such terrible customer service from a company. I’m either on the phone or in a chat with an Xfinity representative almost every day! The problems are never resolved and it’s a constant run around.
They supposedly sent me three modems, none of which I’ve received. My Internet doesn’t work half the time, guess what Xfinity’s solution is.... The modem. I can’t fix my Internet problems without modem. I have documentation were Xfinity agents have ‘guaranteed’ me 2 day shipping, but the next agent I spoke with said 3-5 days. They tell me if I don’t wanna wait then I need to go to retail location. The closest retail location to me is approximately 1.5 hours away, open Monday-Friday 10:30-6:00. I work Monday-Friday 8:00-5:00. Why even bother having customer service.
They supposedly sent me three modems, none of which I’ve received. My Internet doesn’t work half the time, guess what Xfinity’s solution is.... The modem. I can’t fix my Internet problems without modem. I have documentation were Xfinity agents have ‘guaranteed’ me 2 day shipping, but the next agent I spoke with said 3-5 days. They tell me if I don’t wanna wait then I need to go to retail location. The closest retail location to me is approximately 1.5 hours away, open Monday-Friday 10:30-6:00. I work Monday-Friday 8:00-5:00. Why even bother having customer service.
user_JosephC
Problem Solver
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369 Messages
4 years ago
Hello and Happy Thursday! I hope you’re having a great start to the week! I also appreciate you taking a moment out of your day to reach out to us on our Community Forums! You’ve reached the best place and perfect person to help with virtually all of your account needs! Going forward, I'm truly sorry to hear about issue concerning your internet connections and the process of receiving a new modem! This is definitely not the experience we want for our valued customers to have and I'd now like to see what options we have to help expedite shipping to get a new modem out to you ASAP! To get the ball rolling on this process, please send us a private message by clicking my name "ComcastJosephW" then select "Send a Message" on the right side with your name and service address to get started. Thanks again for both your time and interest!
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user_RobertB
Contributor
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350 Messages
4 years ago
@Alexusg
Hi there! I'd be glad to ensure that this gets looked into further. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help.
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Alexusg
Regular Visitor
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1 Message
4 years ago
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user_4c2215
Visitor
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2 Messages
4 years ago
Our internet connection is down since 25th January
We have had over a dozen calls, spending countless minutes with different technicians, supervisors and managers and we are going no where.
Several technicians showed up and tried to analyze the issue, they conclude some thing, open a ticket - NO ACTION till we call them back after few days.
After our call - we repeat the same story, again some one shows up next day, so something and then they never show up for another week.
The whole experience is VERY FRUSTRATING :((((
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steve6996
Visitor
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5 Messages
4 years ago
Comcast has customer service?
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