Terrible Customer service plus

I don't look anything about this company. This company does nothing but lie keep you on the phone for no reason I was on the phone yesterday, but 5/6 hours till eight different agents on the phone and in your text chat, nobody does this job at a confirmation of a zero balance on two different accounts that I have ID number of the person and a confirmation number and anyone I spoke because there's no notation, I have three babies that had no television all day. Their homework wasn't done because we had a on screen project. This company is a disgrace and should close their doors I will put this out the social media what this company has caused the company put on someone. Hours and hours at a time on the phone I didn't have dinner. I didn't spend any time or do any of my own work yesterday and this is not the first time this has happened multiple times out of someone give you a confirmation number their ID and tell you that you have a zero balance and yet your service goes down the next day and hours nobody understands and tells you the same thing over and over this company. She closed their doors it's nothing but a disgrace I've written up of my experience yesterday and the other days and my mother-in-law will be handling this and putting this on social media. It's disgusting what someone has to go through the stress that it causes the time and energy to get nowhere. 
there are two different accounts. One is at Beachwood, NJ 08722 and Bayville, NJ 08721. The same person with the same ID gave me two different confirmation numbers and that these accounts have zero balance and it will reflect them once two days that was on March 13 at 2:14 PM Eastern standard time this accounts need to be zeroed balance out like I was told that day I spent three hours on the phone yesterday 5 1/2 to 6 hours on the phone shall I go on to many other time one day eight hours? I don't get paid to sit there and waste my day with this incompetent company. It's a shame what you do and what they do to people , the CEO should be ashamed of what is going on with this company, and to think after all these years, but straighten this out and not have people be treated this way. Does anybody see this problems?