Terrible Customer Service Guaranteed

I’m beyond frustrated, and I want this on the record.

My Xfinity plan includes Peacock Premium. Today I sat down to watch the WNBA Finals game and couldn’t get in. I had to put my own credit card down and pay for Peacock to watch something I’m already paying Xfinity for.

I then spent over an hour in chat with customer service. Here’s what happened:

• Amritpratap was the first rep I worked with. 
• Veena took over next and I was told the issue would be fixed “within the month” and that I’d get a credit for the money I was forced to spend. She was supposed to connect me with a manager. Instead, she ended the chat. No manager, no explanation, nothing.

That’s an hour of my day, and I walked away with a verbal promise and no proof of it.

Ticket number: [Edit: "Personal Information"]

Here’s the current situation:

• I have no email confirming the credit.
• I have no email on the ticket, so I can’t tell whether it was actually filed correctly, what it says, or when anything will happen.
• “Within the month” is not a timeline. It means I now have to track and chase this myself, for a problem that was Xfinity’s to begin with.
• I asked for a manager and got disconnected. Whether that was a mistake or a brush-off, it’s unacceptable.

This isn’t a one-off. Dealing with Xfinity customer service is always long and frustrating, and I always end up having to follow up.

What I want:

1. A written confirmation by email of the ticket and the credit amount, today.
2. A specific date the Peacock access issue will be fixed.
3. The credit for the Peacock charge I had to pay, plus a goodwill credit for the hour I lost and the chat being cut off.
4. A real callback or chat from a manager, which I was supposed to get already.
5. Something that makes this right, like a free Apple TV+ subscription or another streaming perk added to my plan.

Please have someone from the Xfinity team reach out. If this isn’t resolved properly, I’ll be looking at other providers.