Visitor
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1 Message
TERRIBLE CUSTOMER SERVICE AND PRICING
XFINITY should have records of all transcripts. I can provide if needed.
Abysmal customer service. This is Comcast with a new name.
ALL: DO NOT USE XFINITY. DO YOUR RESEARCH AND SWITCH FOR BETTER CUSTOMER SERVICE AND RATES.
Issue: They offered +$5 for 300mbps, I agreed and told it would be effective within 12 hours.
Two days later I message asking why I don't have it. The agent says he can upgrade me for $80. I frustratingly said no and ask him to review the previous chat. I am transferred to another agent that asks for my information again, and says he can do it for $65.
I said no, and ask him to review my previous chats.
I am transferred again to a third. Asks for my information, and says he can do it for $80. This entire time I've been asking to be transferred to a supervisor.
I am transferred to a fourth agent, now for $70.
This entire time I am told they are transferring me. They have flexible pricing, don't take the time to review chats, don't escalate, and now have an incredibly frustrated customer.
There is also no way to actually reach someone that matters. No emails to be found, and reading others I see that calls are the same thing. Do yourself a favor and STAY AWAY FROM XFINITY and go with a competitor.
I would not be surprised if they delete this message, but then again that's XFINITY for you.
EG
Expert
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116.8K Messages
3 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityThomasB
Official Employee
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2.6K Messages
3 hours ago
Good morning cortara. Appreciate you taking valuable time to get us in the loop on this situation. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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user_qlwsn0
Visitor
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1 Message
2 hours ago
I have had the same experience. I have wasted so much time on the xfinity app and even in-store. Everyone quotes a different price and no one honors it. I thought I had finally negotiated a plan and the store gave me all new equipment. Nothing worked. I spent over an hour troubleshooting with the xfinity assistant and was told they booked an appointment with a tech the next day. Tech never showed up because an appointment was never set! It took an HOUR to set an appointment for tomorrow.
What’s a competitor to xfinity? I will gladly try anyone else.
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