Visitor
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2 Messages
Terrible customer rep on phone
I called Xfinity at 1-888-966-7682 for customer support regarding a transfer of service. Moved into new home and was hooking yo the WiFi and it wasn’t working so I called support. I can’t remember his name but I called at 4:49pm and he was extremely rude, impatient and incompetent representative! Talked to me unprofessional and in an immature tone. Literally last think he said after explaining something “ I can’t take this anymore I’m transferring you to a specialist.” Then transferred me, now the 2nd guy Chris was very helpful and patient rep 5 stars to him. But the first guy was trash.
user_qcr39z
Visitor
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2 Messages
1 day ago
Date of call Novemeber 13th, 2026, if you listen to these calls and record them. The first guy needs retrained
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XfinityJustinM
Official Employee
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1.3K Messages
20 hours ago
Hi @user_qcr39z,
I hope the move hasn't been too hard on you! Thanks for taking the time to share your recent experiences with us. The first was definitely not the experience we aim for our customers to have. Very happy to hear that Chris was able to turn things around quite a bit. We would love the opportunity to gather more details about the interaction to ensure that the proper feedback is shared with the first agent you spoke to. Please send our team a direct message with your full name and service address.
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5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
How to: Direct messaging within the forum | Xfinity Community Forum
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