Visitor
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1 Message
Terrible Company
I’ve had one of the worst experiences with Xfinity. They took money from my account and never refunded it, even after multiple calls and promises that it would be “handled soon.” Their customer service is a complete nightmare — every time you call, you get transferred around to people who don’t seem to know what’s going on, and sometimes they’re located out of state and can’t actually help.
It’s ridiculous how hard it is to get a straight answer or speak to someone who can actually fix the issue. I’ve spent hours on the phone and gotten nowhere. Xfinity clearly doesn’t care about their customers once they’ve got your money.
Save yourself the frustration — go with literally any other provider if you can.
XfinityJeff
Official Employee
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345 Messages
13 hours ago
Good morning @user_24bn6o, and thanks for posting to the community forms today, I hope this message finds you well. I am sorry to hear about your experience dealing with the billing issue, but you have come to the right place for assistance. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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