Terminated Internet Service But It's Still Active.

user_nm2vma Hi there! Thank you so much for using our Forums and for taking the time out of your day to contact us about your closed account. We are here and happy to look into this to make sure everything is correct. In order to get started can you shoot us over a DM with your full name and service address? 
To send a "direct message" / "private message" message to Xfinity Support:
 • Click "Sign In" if necessary
 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 
 • Click the "New message" (pencil and paper) icon
 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 • As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 • An "Xfinity Support" graphic replaces the "To:" line
 • Type your message in the text area near the bottom of the window
 • Press Enter to send it